Fees and Charges

Account Service Fees

Service Fee Description Fees including GST
Account Establishment Fee Change Energy does not charge an Account Establishment Fee. $0.00
Credit Card Payment Fee Covers the cost incurred when taking payments by credit card. This fee will appear on the next invoice after the bill is paid. 0.70% of payment made
Cheque Payment Fee Covers the cost incurred for processing and banking payments by cheque. This fee will appear on the next invoice after the bill is paid. $10.00
Dishonour Fee Covers the cost incurred when a cheque or bank account direct debit is dishonoured. $22.00
Reminder Notice Fee Covers the cost of printing and posting reminder notices. $8.50
Disconnection Notice Fee Covers the cost of printing and posting disconnection notices. $8.50
Bill Copy Fee Covers the cost of printing and posting a copy of the bill. $10.00
Paper Bill Fee Covers the cost of printing and posting a bill. $5.00

 

Metering Fees

The items listed below are levied by the network operator which is subject to change from time to time.

Metering Fees Fees including GST
Meter De-energise Fee Recovers the fee charged by the network operator to attend a property to de-energise an individual meter point. $42.35 (plus travel^)
Meter Re-energise Fee Recovers the fee charged by the network operator to attend a property to reconnect an individual meter point. $42.35 (plus travel^)
Meter Investigation Fee Recovers the fee charged by the network operator to attend a property to investigate meter and meter reading issues at the request of customer $102.85
Meter Special Read Fee Recovers the fee charged by the network operator to attend a property to collect meter readings outside the scheduled read rounds for the purpose of a check read or final read. • Metro • Country  

$5.45 $23.60

Supply Abolishment Fee Recovers the fee charged by the network operator to attend a property to remove metering installations completely. NMI applicable to the connection point will become extinct. Please contact Kleenheat to obtain a quotation for the supply abolishment. On Quotation
Meter Exchange / Upgrade Fee Recovers the fee charged by the network operator to attend a property to exchange or upgrade meter at the request of customer. On Quotation
Meter Testing Fee (Laboratory) – Single Phase* Recovers the fee charged by the network operator to attend a property to remove a meter and testing it in a laboratory at the request of customer. $326.70
Meter Testing Fee (Laboratory) – Three Phase* Recovers the fee charged by the network operator to attend a property to remove a meter and testing it in a laboratory at the request of customer. $484.00
Meter Testing Fee (On Site) – Single Phase* Recovers the fee charged by the network operator to attend a property to test the meter on site at the request of customer. $326.70 (plus travel^)
Meter Testing Fee (On Site) – Three Phase* Recovers the fee charged by the network operator to attend a property to test the meter on site at the request of customer. $484.00 (plus travel^)
Meter Testing Fee (On Site) – CT Metering* Recovers the fee charged by the network operator to attend a property to test the meter on site at the request of customer. $308.55 (plus travel^)
Meter Installation Repair Fee Recovers the fee charged by the network operator to repair the meter, following the completion of a meter test or meter investigation, when the meter is found to be faulty. There is no charge unless the meter is found to be tampered or damaged deliberately or accidentally. The cost of the meter repair is capped at the replacement cost of metering installation. $102.85 per hour (plus travel)

 

* This fee is refundable to the customer if the meter is found to be faulty.
^ 30 minutes of travel time is included for Metro areas. Travel by vehicle is charged at $102.85 per hour. Travel by air is charged at $93.50 per hour plus airfare and accommodation.

 

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