Complaints & Feedback

If you have a problem, complaint or just some feedback, we would like to hear from you.  We are committed to offering the best possible service and products.

If you have a complaint, everything possible will be done to resolve the matter on your initial contact. If this is not possible, your complaint will be escalated to a Supervisor, Manager or other appropriate person for investigation and response. You will receive a response within 10 business days, provided Change Energy has all the necessary information.

Contact us with your feedback:

Call: 1300 924 140
Email: info@changeenergy.com.au
Write to: Change Energy 10 Milly Court, Malaga WA 6090

To lodge a complaint:

Call: 1300 924 140
Email: complaints@changeenergy.com.au
Write to: Change Energy 10 Milly Court, Malaga WA 6090

If you’re not satisfied

We’re a member of the Energy and Water Ombudsman Western Australia, which is a free and independent complaints resolution scheme. If you are dissatisfied about the resolution of your complaint, or we can’t resolve your complaint or problem within 20 working days, you can take your complaint to:

Energy and Water Ombudsman WA

Call: (08) 9220 7588 or 1800 754 004
Write: PO Box Z5386 St Georges Terrace, Perth WA 6831
Visit: www.ombudsman.wa.gov.au/energyandwater