Regulatory Information

Customer Information


Energy and Water Ombudsman Western Australia

Our mission at Change Energy is to provide quality and reliable services to our customers.

We are committed to resolving any concerns or disputes with our customers quickly and fairly.

If you have a complaint or would like to send us feedback, please contact us.

If you believe that we have been unable to resolve your complaint satisfactorily, you may want to contact the Energy and Water Ombudsman.

The Energy and Water Ombudsman is a free, fair and independent dispute resolution service for energy consumers in Western Australia.

You can contact the Energy and Water Ombudsman on Free Call 1800 754 004, or go to their website:

Industry Information


Change Energy Compliance Reports


Change Energy holds an Electricity Retail Licence (ERL 25) to supply electricity to all contestable customers (customers that use more than 50MWh per year, or about $12,000 in annual spend).