Regulatory Information

Customer Information

 Change Energy Standard Form Contract

Change Energy Fees and Charges

Energy and Water Ombudsman Western Australia

Our mission at Change Energy is to provide quality and reliable services to our customers. We are committed to resolving any concerns or disputes with our customers quickly and fairly. If you have a complaint or would like to send us feedback, please contact us.

If you believe that we have been unable to resolve your complaint satisfactorily, you may want to contact the Energy Ombudsman. The Energy Ombudsman is a free, fair and independent dispute resolution service for energy consumers in Western Australia. You can contact the Energy Ombudsman on Free Call 1800 754 004, or go to their website: www.ombudsman.wa.gov.au/energy

Industry Information

Code of Conduct for the Supply of Electricity to Small Use Customers

Electricity Industry Customer Transfer Code

Electricity Industry Metering Code

Change Energy Compliance Reports

2017 Electricity Performance Reporting Datasheets

2018 Electricity Performance Reporting Datasheets

2019 Electricity Performance Reporting Datasheets

Change Energy Electricity Retail Licence

Change Energy holds an Electricity Retail Licence to supply electricity to all contestable customers (customers that use more than 50MWh per year, or about $12,000 in annual spend).