Regulatory Information
Customer Information
Change Energy Standard Form Contract
Change Energy Fees and Charges
Energy and Water Ombudsman Western Australia
Our mission at Change Energy is to provide quality and reliable services to our customers. We are committed to resolving any concerns or disputes with our customers quickly and fairly. If you have a complaint or would like to send us feedback, please contact us.
If you believe that we have been unable to resolve your complaint satisfactorily, you may want to contact the Energy Ombudsman. The Energy Ombudsman is a free, fair and independent dispute resolution service for energy consumers in Western Australia. You can contact the Energy Ombudsman on Free Call 1800 754 004, or go to their website: www.ombudsman.wa.gov.au/energy
Industry Information
Code of Conduct for the Supply of Electricity to Small Use Customers
Electricity Industry Customer Transfer Code
Electricity Industry Metering Code
Change Energy Compliance Reports
2017 Electricity Performance Reporting Datasheets
2018 Electricity Performance Reporting Datasheets
2019 Electricity Performance Reporting Datasheets
2020 Electricity Performance Reporting Datasheets
2021 Electricity Performance Reporting Datasheets
2022 Electricity Performance Reporting Datasheets
2023 Electricity Performance Reporting Datasheets
Change Energy Electricity Retail Licence
Change Energy holds an Electricity Retail Licence to supply electricity to all contestable customers (customers that use more than 50MWh per year, or about $12,000 in annual spend).