The ongoing Coronavirus (COVID-19) pandemic is changing the way we do business. We know that many of our customers will be affected by the current situation and are seeking answers regarding their electricity supply.
Change Energy has been working on behalf of customers in pursuing the state government to provide better and more targeted assistance to the most affected customers. Please call us if you would like more information.
The information below is to assist you during this time.
Are you open?
Yes, Change Energy is open and 100% operational.
How can I contact you?
You should continue to contact us as you normally would. Call 1300 924 140 or email billing@changeenergy.com.au for billing related questions or info@changeenergy.com.au for general enquiries.
Will I experience any disruptions now you are working from home?
Our customers should not experience any type of disruption. However, in the unlikely event that you do, we ask that you are patient with us during this time.
Is Change Energy affected by Coronavirus (COVID-19) lockdowns overseas?
Change Energy is proud to be 100% West Australian owned and operated, based in Malaga.
Who do I contact to discuss my electricity bill?
If you wish to discuss pricing or anything else related to your current bill, call 1300 924 140 or email billing@changeenergy.com.au. We are open Monday – Friday, 9 am – 5 pm (excluding public holidays).
Where can I find information on payment difficulties?
If you are having difficulty paying your bill, please contact us before the due date to discuss alternative options.
Where can I find COVID-19 news and information for small and medium businesses?
We recommend visiting the official Australia Government website for all Coronavirus (COVID-19) updates.
The Government has announced a suite of relief packages to help businesses in financial distress to manage cash flow challenges.
- JobKeeper Payment
- Boosting cash flow for employers
- Increased and accelerated income support
- Tax support
- SME Guarantee Scheme
For more information on all Government assistance packages please visit: